EasyQ (Queue Management System)

EasyQ (Queue Management System)

EasyQ is a queue management system to upgrade the service quality and quantity in customer service centers. EasyQ will help better customer experience with call, recall, waiting operations.

EasyQ can be operated as dynamic allocation in counters (free counter will get a token) or static counter allocation for different services.

Our system components may run on wired or wireless mode to suit your environmental requirement and help installation with minimum invasion.

The system can be extended to offer token issue from machine, web interface or mobile app using api. Thus can give ultimate customer comfort for registering for Service Queue.

The central database will requires minimum hardware as low as a windows PC or any server hardware.

queue-management-system

EasyQ System Diagram

queue management system diagram

EasyQ Device & System Component

Token Dispenser

Token Dispenser

  • Metal Kiosk with input button
  • 10.1’’ HDMI Display, Touch Screen (Optional)
  • Embedded Computer with 5v 5a power supply
  • Thermal Slip Printer
  • Numeric Keypad for input (Optional)
Embedded Computer for Display

Embedded Display Controller

  • 1 HDMI port
  • 4 USB port
  • WiFi/Ethernet Interface
  • 5v 5a Power supply

Audio Calling System

  • Stander Speaker System
  • Space, Rating, Quantity as per Customer Requirement
Central Engine With Management Interface

Software

  • Call Agent Software with Token Call, Requeue, Waiting Login with Authentication.
  • Sound Software to play requested voice with counter number & token number.
  • Management Interface with service report, activity report, user management, token type, service type maintenance.
  • Database with MSSQL, MySQL.

Start Project with Us!

Our Valued EasyQ Users:

  • Indian Visa Application Centers
  • BIRDEM General Hospital
  • Bangladesh Bank.
  • Linde Bangladesh Ltd.
  • BRTA (Bangladesh Road Transport Authority)

Testimonials

"All Software systems are playing a vital role in daily activities of 15 Indian Visa Application Centers."

Gaurav Chakrabarty, DCOO, IVAC

"The EasyQ system helped us streamline our patients, doctors and thus enhanced patient satisfaction drastically in last 6 years."

Engr. Md. Abdul Latif Siddique, Network Administrator, BIRDEM

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